Privacy Policy

At Adore Properties, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (“GDPR”) and other relevant legislation.

Who Does This Apply To?

This privacy policy applies to all customers (data subjects) whose personal data is collected in line with GDPR. Adore Properties does not collect information from individuals under the age of 18. If we inadvertently receive personal data related to a minor, please contact our Data Protection Officer immediately.

What Information Do We Collect and Why?

We collect and process the following personal data:

Essential Information (Legally Required)

  • Full name
  • Date of birth
  • Current address
  • Contact details (phone number, email address)
  • Income details (including payslips and bank account statements)
  • A recent utility bill
  • Passport, driver’s licence, or other valid photo ID

Additional Financial Information (Where Applicable)

  • Household expenditure
  • Credit card, personal loan, mortgage, or other financial commitments
  • Any other relevant financial details to assess affordability

Information We Do Not Collect

  • Race
  • Religious beliefs
  • Ethnic origin
  • Genetic data
  • Biometric data
  • Health data

How We Use Your Data

We process your personal data for the following purposes:

  • To facilitate buying or selling a property
  • To verify your identity and financial suitability
  • To set up an account for managing your data preferences
  • To comply with legal obligations
  • If you provide consent, to share your data with third parties offering related services

We only retain personal data for as long as necessary, in accordance with legal and regulatory obligations.

Third-Party Service Providers

We employ third-party companies to assist in providing our services. These may include:

  • Payment processors
  • Email and communication platforms
  • Customer relationship management systems
  • Marketing and analytics services
  • Telephone and SMS providers

All third-party service providers are contractually obligated to handle your data securely and in compliance with GDPR.

Data Security

We have implemented robust security measures, including encryption and secure storage, to protect your personal data. Only authorised personnel have access to your information.

Retention Period

  • Personal data will be retained for the duration of your business relationship with us, plus six years for legal compliance.
  • If you withdraw consent before completing an application, we will retain your data for no longer than two years from the withdrawal date.

Your Rights

As a data subject, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict processing of your data
  • Data portability (transfer of your data to another organisation)
  • Object to certain processing, including direct marketing
  • Challenge automated decision-making
  • Request a judicial review in case of refusal of access rights

All such requests will be forwarded to relevant third parties where applicable.

Cookies

We use cookies to enhance website functionality. You can adjust browser settings to disable cookies. Google Analytics is used to analyse website usage, and Google’s privacy policy is available at: Google Privacy Policy.

External Links

This privacy notice does not apply to links leading to external websites. We encourage you to review their privacy policies.

Updates to Our Privacy Policy

We review this policy regularly. Changes will be posted on this page.

Employment Applications

If you submit your personal data for employment purposes, we will:

  • Assess suitability for employment
  • Retain details for administrative and statistical analysis
  • Store unsuccessful applications for a reasonable period
  • Contact you for future relevant job opportunities

Contact Us

For queries or requests regarding your data, contact:

Data Controller Adore Properties Direct House, 87 Church Street Westhoughton, Bolton, BL5 3RZ

Email: bolton@adoreproperties.co.uk

Supervisory Authority

If you have concerns about our data handling, you can contact the UK’s Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)

Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

© Adore Properties