Privacy Policy

Adore Properties Limited (“Adore Properties”, “we”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who This Policy Applies To

This policy applies to all individuals whose personal data we process, including:

  • Buyers
  • Sellers
  • Landlords
  • Tenants
  • Website users

We do not knowingly collect data relating to individuals under the age of 18. If we become aware that such data has been collected, it will be deleted promptly.

2. Data Controller

The Data Controller responsible for your personal data is:

Adore Properties Limited
87 Church Street
Westhoughton
Bolton
BL5 3RZ

Email: bolton@adoreproperties.co.uk

3. What Personal Data We Collect

We may collect and process the following personal data:

3.1 Identity & Contact Information

  • Full name
  • Date of birth
  • Address
  • Email address
  • Telephone number

3.2 Identification & Compliance Data

(To meet legal and regulatory obligations, including anti-money laundering checks)

  • Passport or driving licence
  • Proof of address (e.g. utility bill)

3.3 Financial Information (Where Applicable)

  • Income details
  • Bank statements
  • Mortgage or loan commitments
  • Credit and affordability information

3.4 Property & Transaction Data

  • Property details
  • Transaction history
  • Viewing and enquiry records

3.5 Technical Data

  • IP address
  • Browser type
  • Website usage data (via cookies/analytics)

3.6 Special Category Data

We do not intentionally collect sensitive personal data such as:

  • Race or ethnicity
  • Religious beliefs
  • Health data
  • Biometric or genetic data

4. How We Use Your Data

We process your personal data for the following lawful purposes:

  • To provide estate agency services (buying, selling, letting)
  • To verify identity and comply with legal obligations (e.g. anti-money laundering regulations)
  • To communicate with you regarding properties and transactions
  • To manage enquiries, viewings, and offers
  • To improve our services and website functionality
  • To send marketing communications (only where consent has been given)

5. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Contractual obligation – to provide services you have requested
  • Legal obligation – to comply with regulatory requirements
  • Legitimate interests – to operate and improve our business
  • Consent – for marketing and certain third-party referrals

6. Sharing Your Data

We may share your data with:

  • Solicitors and conveyancers
  • Mortgage advisors and financial service providers
  • Surveyors and EPC providers
  • Referencing companies (where applicable)
  • IT systems and CRM providers
  • Regulatory bodies and law enforcement (where required)

We may receive a referral fee where applicable—this will always be disclosed.

All third parties are required to process your data securely and in compliance with data protection laws.

7. Data Retention

We retain personal data:

  • For the duration of our business relationship
  • For up to 6 years thereafter, to comply with legal obligations

Where a transaction does not proceed, we may retain your data for up to 2 years unless you request deletion.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encryption
  • Access controls (restricted to authorised personnel)
  • Regular system monitoring

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request the deletion of your data
  • Restrict or object to processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time (for marketing)

To exercise your rights, please contact us using the details above.

10. Cookies

We use cookies to enhance your browsing experience and analyse website traffic.

This may include tools such as Google Analytics.

You can control cookie settings via your browser.
For more information, please refer to Google’s Privacy Policy.

11. External Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

12. Employment Applications

If you submit your details for employment purposes, we will:

  • Assess your suitability for roles
  • Retain your data for recruitment purposes
  • Contact you regarding relevant opportunities

Unsuccessful applications will be retained for a reasonable period before deletion.

13. Complaints

If you have any concerns about how we handle your data, please contact us first.

If you are not satisfied with our response, you may contact:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113
www.ico.org.uk

14. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

15. Your Privacy Matters

We are committed to handling your data:

  • Lawfully
  • Transparently
  • Securely