Tenant Fees Act 2019 – Permitted Payments

From 1st June 2019, letting agents in England can only charge tenants payments that are explicitly permitted under the Tenant Fees Act 2019. These include:

  1. Rent – Payable as agreed in your tenancy agreement.
  2. Refundable tenancy deposit – Capped at:
    • No more than five weeks’ rent for annual rent below £50,000.
    • No more than six weeks’ rent for annual rent of £50,000 or more.
  3. Holding deposit – Capped at one week’s rent. This is non-refundable if:
    • You withdraw from the application or fail to sign the tenancy agreement within 15 calendar days (unless otherwise agreed).
    • You provide false or misleading information on your application.
    • You fail a Right to Rent check.

      If the landlord is unable to proceed, the holding deposit will be refunded.

  4. Changes to the tenancy – At the tenant’s request, capped at £50 (inc. VAT) or reasonable costs if higher.
  5. Early termination fees – If a tenant requests to end the tenancy early, they may be responsible for:
    • Rent until the property is re-let or the tenancy naturally ends (whichever is sooner).
    • Utilities and other bills until the end of their tenancy.
    • The landlord’s reasonable re-letting costs, which must not exceed the outstanding rent.
  6. Payments for utilities, communication services, TV licence, and Council Tax – If required under the tenancy agreement.
  7. Default fees for lost keys/security devices or late rent payments – Only if stated in the tenancy agreement:
    • Lost keys/security devices – Tenants will be responsible for the actual cost of replacement.
    • Late rent payments – Interest is capped at 3% above the Bank of England base rate after rent is overdue by 14 days.
  8. Other permitted payments – Including any charges related to breaches of contract or statutory obligations under relevant legislation.

Note: If a contractor is called out to investigate a reported maintenance issue and finds that the issue was caused by the tenant (or their guests), or if no issue exists, the tenant will be responsible for any associated call-out costs.

All fees include VAT at the current rate. If you have any questions, please contact a member of staff.

Consumer Rights Act 2015 – Client Money Protection & Deposits

For your protection, all landlord and tenant funds are held in a protected client account with Barclays Bank Plc.

Deposits: Landlord or letting agent ID 1453495

Company name: ADORE PROPERTIES

Name: Peter Mullen

Address: DIRECT HOUSE, 87 CHURCH STREET, BOLTON, BL5 3RZ

Email address: bolton@adoreproperties.co.uk 

Tenant Fees for Tenancies Signed Before 1st June 2019

For tenancy agreements signed before 1st June 2019, the following fees apply under the Tenant Fees Act 2019 transitional provisions. These fees can only be charged until 31st May 2020, after which they are no longer enforceable.

Before You Move In:

  • Set-up Fee (First Applicant): £200.00 – Includes referencing (identity, immigration, visa, credit, employer/landlord checks) and contract preparation.
  • Additional Tenant Fee: £100.00 per tenant.
  • Guarantor Fee (if required): £60.00 per guarantor – Covers credit checks and Deed of Guarantee.
  • Permitted Occupier Fee: £24.00 – Covers guidance for permitted occupiers.
  • Accompanied Check-in Fee: £24.00 – Property walkthrough, appliance guidance, and meter readings.
  • Pet Deposit: No longer permitted under the Tenant Fees Act 2019.

During Your Tenancy:

  • Amendment Fee: £24.00 – Covers contract changes.
  • Tenancy Renewal Fees: No longer permitted under the Tenant Fees Act 2019.
  • Check-out Fee: No longer permitted under the Tenant Fees Act 2019.

Other Fees and Charges:

  • Out-of-hours emergency call-out: £60.00 per hour (only if tenant actions require attendance).
  • Duplicate tenancy agreement: £24.00.
  • Return visit due to missed property inspection: £24.00.
  • Aborted Notice Fee: £90.00 – If a tenant gives notice but later chooses to stay, and costs have been incurred.
  • Unpaid rent/returned payments: Interest at 8% per annum from the due date.
  • Professional cleaning (if required): No longer permitted unless the property was given to the tenant professionally cleaned and stated as a requirement in the tenancy agreement.

Important Notes:

  1. All charges for tenancies signed before 1st June 2019 will become unenforceable from 1st June 2020.
  2. For all tenancies signed after 1st June 2019, only the permitted payments listed in the first section apply.

For further clarification, please contact us.

Adore Properties Ltd