Tenant Information

At Adore Properties, we are committed to providing clear, transparent and compliant information in line with current legislation, including the Tenant Fees Act 2019 and the Renters’ Rights Act 2025 (effective from 1 May 2026).

Tenant Fees Act 2019 – Permitted Payments

From 1st June 2019, letting agents in England can only charge tenants’ payments that are explicitly permitted by law.

Rent

Payable as agreed within your tenancy agreement.

Tenancy Deposit (Refundable)

Capped at:

  • 5 weeks’ rent where the annual rent is below £50,000
  • 6 weeks’ rent where the annual rent is £50,000 or above

Holding Deposit

Capped at 1 week’s rent

This may be retained if:

  • You withdraw from the application
  • You fail to take reasonable steps to enter into the tenancy within 15 days (unless agreed otherwise)
  • You provide false or misleading information
  • You fail a Right to Rent check

If the landlord withdraws, the holding deposit will be refunded.

Changes to the Tenancy

At the tenant’s request:

  • £50 (inc. VAT), or
  • Reasonable costs if higher

Early Termination (Tenant Request)

If you request to end your tenancy early, you may be liable for:

  • Rent until the property is re-let or tenancy ends
  • Utilities and bills until tenancy ends
  • Reasonable landlord re-letting costs (capped at the remaining rent)

Utilities & Other Payments

Where stated in the tenancy agreement:

  • Utilities
  • Council Tax
  • TV Licence
  • Communication services

Default Fees

Only where specified in the tenancy agreement:

  • Lost keys/security devices – charged at a reasonable cost
  • Late rent payments – interest capped at 3% above the Bank of England base rate after 14 days

Maintenance Call-Outs

If a contractor attends and:

  • No issue is found, or
  • The issue is caused by the tenant or their guests

You may be responsible for the contractor’s reasonable costs.

All permitted payments include VAT at the current rate.

Renters’ Rights Act 2025 (Effective from 1 May 2026)

The Renters’ Rights Act introduces significant changes to the private rental sector in England.

Key Changes

No More Section 21 Evictions

Landlords can no longer evict tenants without a valid legal reason.

Periodic Tenancies

All tenancies will be rolling (periodic):

  • No fixed-term contracts
  • Tenancies continue until ended lawfully
  • Tenants can typically give 2 months’ notice

Ban on Rental Bidding

  • Properties must be advertised at a clear asking rent
  • Bidding above the advertised rent is not permitted

Decent Homes Standard

All rental properties must:

  • Be safe and free from hazards
  • Be in a good state of repair
  • Meet minimum living standards

Landlord Ombudsman

A new mandatory scheme providing:

  • Independent dispute resolution
  • Greater tenant protection

Stronger Tenant Rights

Including:

  • Increased security of tenure
  • Improved complaint handling
  • Greater transparency

How to Rent Guide (Legal Requirement)

Before a tenancy begins, landlords and agents are legally required to provide tenants with the Government’s “How to Rent: The Checklist for Renting in England” guide.

This guide explains:

  • Your rights and responsibilities as a tenant
  • What to expect before, during and after your tenancy
  • Important information about deposits, safety, and ending a tenancy

View the latest version here:


https://www.gov.uk/government/publications/how-to-rent

A copy will also be provided to you at the start of your tenancy.

Deposit Protection Scheme (DPS)

All tenancy deposits are protected in accordance with UK legislation.

Adore Properties uses the Deposit Protection Service (DPS) to safeguard tenant deposits.

This means:

  • Your deposit is securely held in a government-approved scheme
  • You will receive the prescribed information confirming where your deposit is held
  • Your deposit is protected for the duration of your tenancy
  • You have access to a free dispute resolution service in the event of any disagreement at the end of your tenancy

For more information, visit: https://www.depositprotection.com

Client Money Protection

For your protection:

  • All client money is held in a designated client account
  • Adore Properties is a member of an approved Client Money Protection Scheme

Important Information

  • Only permitted payments listed above can be charged
  • We are committed to transparency and fairness in all dealings
  • Legislation may change, and this page will be updated accordingly

If you have any questions about your tenancy or any charges, please contact us.

Contact Us

bolton@adoreproperties.co.uk
87 Church Street, Westhoughton, Bolton, BL5 3RZ