Terms and Conditions
These Terms and Conditions apply to all services provided by Adore Properties Limited.
Please read this Agreement carefully before using our services. If you have any questions, please contact us at:
1. Definitions
In this Agreement:
- Buyer – The person purchasing the Property
- Charges – Additional costs as set out in clause 4
- Completion Date – The date the sale or purchase is completed
- Fees – The agreed price payable for services
- Property – The property you instruct us to market or act upon
- Services – Any services provided by Adore Properties
- Third Party Services – Services provided by external providers (e.g. conveyancing, mortgages, insurance)
- Website – www.adoreproperties.co.uk
2. Acceptance of Terms
You will be deemed to have accepted these Terms when:
- You confirm acceptance online, or
- You instruct us to proceed with services, or
- You make a payment for any service
We may update these Terms from time to time. The latest version will always be available on our website.
These Terms are governed by the laws of England and Wales.
3. Our Services
3.1 Service Availability
Full details of our services are available on our website. We reserve the right to amend or withdraw services at any time, although this will not affect services already agreed.
3.2 Instructions
When instructing us, you confirm that:
- You have the authority to act for the property
- All relevant parties are aware of and consent to the instruction
- All necessary permissions have been obtained
We may carry out identity and compliance checks in line with legal requirements.
3.3 Property Marketing
We will market your property using appropriate platforms, including major property portals.
We reserve the right to determine the most effective marketing strategy.
3.4 Property Information
You are responsible for ensuring all information provided is:
- Accurate
- Up to date
- Not misleading
You must notify us of any changes or inaccuracies promptly.
3.5 Energy Performance Certificate (EPC)
It is a legal requirement to have a valid EPC before marketing your property.
You must:
- Provide a valid EPC, or
- Arrange one within 7 days of marketing commencing
We can arrange an EPC on your behalf for £125 (including VAT).
3.6 Property Visits
One marketing visit (including photography/floor plan where applicable) is included.
Additional visits may incur a charge.
4. Fees and Charges
4.1 Fees
All fees will be clearly confirmed at the point of instruction and are inclusive of VAT unless stated otherwise.
4.2 Additional Charges
Additional charges may apply where:
- Extra services are requested
- Appointments are cancelled at short notice
Missed or late-cancelled appointments may incur a charge.
5. Payment Terms
5.1 Payment Options
Where applicable, we may offer:
- Pay Now – Payment on instruction
- Pay on Sale – Payment upon completion
Full details will be confirmed at the time of instruction.
5.2 Pay on Sale (Key Terms)
- Sole agency period: Normally a minimum of 8 weeks or otherwise stated
- Initial marketing period: 3 months
- Fees become payable on the exchange of contracts if a buyer is introduced by us
Your solicitor/conveyancer will be authorised to settle our fees from completion funds.
6. Third Party Services
We may refer you to third-party providers (e.g. conveyancers, mortgage advisors).
- You are free to choose your own provider
- We may receive a referral fee (disclosed where applicable and on request)
- We accept no liability for third-party services
7. Conveyancing Referrals
Where we introduce a conveyancer:
- They will be regulated professionals
- You will enter into a separate agreement with them
- We may receive a referral fee of up to £500, inclusive of VAT
All conveyancing fees, disbursements, and additional services will be outlined separately by the provider.
8. Cancellation and Refunds
You have a 14-day cooling-off period from instruction.
If you cancel within this period:
- A full refund will be issued unless services have commenced
- If services have started, reasonable costs will be deducted
Typical charges may include:
- Marketing visit: £240 (inc VAT)
- EPC: £125 (inc VAT)
After the cooling-off period, fees may remain payable.
9. Disclaimer
Information provided by Adore Properties is for guidance only.
We do not guarantee:
- Accuracy of third-party information
- Market conditions or outcomes
You should seek independent professional advice where appropriate.
10. Complaints Procedure
We are members of The Property Ombudsman (TPO) and follow their Code of Practice.
How to Complain
Please submit complaints in writing to:
bolton@adoreproperties.co.uk
87 Church Street, Westhoughton, Bolton, BL5 3RZ
Our Process
- Acknowledgement within 3 working days
- Full response within 15 working days
- Final review (if required) within a further 15 working days
Escalation
If unresolved after 8 weeks, you may refer your complaint to:
The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury, Wiltshire, SP1 2BP
01722 333 306
www.tpos.co.uk
Complaints must be referred within 12 months of our final response.
11. Client Money Protection
Adore Properties Limited is a member of an approved Client Money Protection Scheme.
Goto: CLIENT MONEY PROTECT Certificate-29580-CMP011870
